Fancy Dress Estimated Delivery Times

We will usually post your fancy dress items on the same working day if paid before 12:00 GMT (excludes weekend and holidays). If paid after 12:00 we will post the next working day.

Within the UK, Royal Mail standard 2nd class delivery takes 3-5 working days to deliver, 1st class usually takes 1-3 and Special Delivery is, as Royal Mail claims, guaranteed next day delivery.

For international delivery, Royal Mail international small packet takes 1 – 2 weeks to most EU countries and 2-4 weeks to the rest of the world.

Please choose the option you think is the best for you. Please remember these are only estimate delivery dates (during busy periods of the year (i.e. Halloween and Christmas) Royal Mail sometimes encounter delays in getting orders to customers on time. Once we dispatch an item, the delivery time depends solely on the delivering company chosen.

Delivery Costs

UK Delivery

Standard Delivery (estimated delivery in 3-5 days) – £4.99
1st Class Delivery ( estimated delivery in 2 days) – £5.99
Next Day Delivery ( Next day, buy before 1pm) – £7.80
Saturday Delivery (order before 1pm Friday) –  £15.00

Free Standard Delivery on orders over £100

Click and Collect – £1.50

European

Flat rate – £24.95
Free delivery on orders over £500

Worldwide

Standard delivery – £44.95

How do I return my order?

If you no longer wish to keep your items you will have 14 days from the date of receiving your items to return your items back to us for a refund.

To return an item, please fill in the form below to authorise the return.

You can return your item subject to the following:

  1. The item being returned must be unused, not damaged and in a saleable condition
  2. The item must be returned in original packaging
  3. The item must be returned to us within 14 working days of purchase
  4. Due to hygiene reasons, wigs, SFX makeup, face paint, teeth, fangs, eye accessories, tights, mankinis and underwear must be returned unopened and unused with the tamper seals in place (if tamper seals are provided).
  5. Clearance and Sales products are not allowed to return as they are discounted to clear.

We recommend using a traceable service offering proof of delivery such as Royal MailSigned For 1st Class. We cannot be held responsible if anything is lost, stolen or damaged in transit when returning your item.

Costumes R Us does not pay for return delivery, we also we deduct the postage cost we paid to send the product.

Refunds will be made to the card that was used for the original purchase and are processed as soon as possible (usually within 3-5 days of receipt). Please note your bank/credit card provider can take up to five working days to credit your account after we have notified them of a refund.

None of the above affects your statutory rights.






    Terms & Conditions

    Welcome to our costumes website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern COSTUMES R US relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

    PURCHASING ON OUR SECURE ON LINE SITE

    We accept credit and debit card payment via Visa, MasterCard or Debit card and Paypal. You can order on-line with your card on our secure site or you may order via phone or through the post. We reserve the right to decide when confirmation for an order is accepted by us that is until the goods are picked awaiting dispatch and payment is taken.

    Any order received after 3.00pm or any order placed over the weekend or Bank Holiday will be shipped the next business day.

    Shopping on our secure site couldn’t be easier !!

    REMITTANCES

    All orders must be paid for before we can dispatch them. All prices shown on this website are plus postage and packaging unless otherwise stated. We reserve the right to alter prices without notice. All prices are subject to change without notice. Your consumer’s statutory rights are not affected.

    LATE DELIVERY

    If the merchandise arrives too late for your event, please e mail us to advise of your wish to return the items. Please return it using the instructions outlined below. If Costumes R Us, or our couriers are at fault in anyway we will refund the full cost of the Merchandise + P&P. There are some circumstance when neither Costumes R Us nor the couriers acting on our behalf are at fault, for example; if the customer has selected an incorrect delivery address, postage option, or was absent during delivery. If this is the case and the customer wishes to return their order they will be refunded for the total value of the merchandise minus the cost of postage paid.

    ON-LINE RETURNS POLICY AND REFUND POLICY EXCLUSIONS

    We want you to be completely satisfied. If you’re unhappy with your purchase however, you may return unwanted on-line order items within 14 days [*] for a full refund.(*exclusions apply)

    *No website order returns will be accepted without prior authorization. You must e mail us to receive authorisation.  You have the right to cancel your order within fourteen days of receipt of goods. Notification must be in writing and the goods should be returned in a new condition, unused or unworn and in the original packaging. If the item is faulty it will be inspected by our own QC department for any signs of wear or sabotage.  The cost of return is the responsibility of the customer. We cannot accept responsibility for returned goods if they are lost in transit to us. It is the customer’s responsibility to obtain a free Proof of Posting Certificate or adequately insure the goods against loss. We try to make refunds within one week of receipt of goods back to us though promise to make all refunds within 14 calendar days.

    If you no longer want your item or it is the wrong size please e mail us via the contacts tab to receive authorisation. You must notify us immediately and return the item within 14 days of receipt. The cost of the return is the responsibility of the customer and no return postage costs will be refunded.

    If you wish to exchange an item you have purchased through the website please contact us via e mail to receive authorisation and send the item back within 14 days of receipt. The replacement item will be despatched on receipt of re-posting costs.

    * Please note we will not accept returns or issue refunds on the following items: Wigs, wig caps, facial hair, make-up, teeth, hosiery, eye accessories, underwear and other hygiene products.

    All items will be inspected upon their return. We regret that goods cannot be refunded where there is clear evidence of wear, traces of body odour, cigarette smoke, makeup, fake tan and/or perfume. We kindly request, that you treat all unwanted items in your possession how you would wish to receive them.

    We cannot accept returns for refund if such items have been opened from a sealed package (Costumes do not typically come in sealed packages and you can try them on). All items will be inspected on their return to our warehouse.

    Some costumes may include stockings, underwear, masks, wings, wigs and/or other accessories. These items are supplied in sealed packets separate to the costume. We strongly recommend that customers try on the costume first. Unfortunately we are unable to process refunds under any circumstances where items have been removed from sealed packaging.

    Any returned goods that we receive which are outside of this Returns Policy will be defined as ‘In Dispute’. Such In Dispute items will not be refunded. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, otherwise they will be destroyed within 91 calendar days from their receipt back to us. If you wish the item resent to you, we will ask for a nominal fee to cover additional shipping costs. Your statutory rights are not affected.

    Please note that we work in full accordance for consumer protection with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and we respect and adhere to all of your customer rights in compliance with this Act.

    * In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013  we will not refund the customers cost of postage to return a product to us – unless the product  is proven to be faulty.

    PRODUCT GUARANTEE/LIABILITY/DISCLAIMER

    We choose our stock carefully, only carrying those lines which we consider to be up to our high standards. However, due to the nature of our products, we are unable to offer guarantees. All images which portray costumes or items are used with the permission of the Copyright holder. Costumes R Us make every effort to maintain clear descriptions and endeavour to use such ‘up to date’ images that are representative and truly reflect the item to be purchased. However Costumes R Us cannot be held responsible for [a] any perception you may have in product representation and [b] the manufacturer’s obligation of a right to change product specification including colour or design at any time and without notice. It is also important to note that some colours may vary slightly from what you see on screen to the product ultimately received, depending on your monitor screen resolution and colour/display settings. We are aware that our site looks different on different PC’s using different browsers and having different colour and screen resolution settings.

    Costumes R Us, its employees and directors shall be under no liability to any defect arising from; fair wear and tear, negligence, or abnormal working conditions. This liability disclaimer does not affect your rights as outlined by the Sale of Goods Act 1979.

    The term ‘COSTUME R US or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 31 Castle Lane West, Bournemouth BH9 3LH. The term ‘you’ refers to the user or viewer of our website.

    The use of this website is subject to the following terms of use:
    • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
    • This website uses cookies to monitor browsing preferences. Please refer to our privacy policy page and cookies page to get more information.
    • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
    • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
    • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
    • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
    • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
    • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
    • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
    • We have the right to refuse sales without reason and issue a full refund in these situations.
    • You will be covered by the long distance selling regulations of the UK.

    Privacy

    This privacy policy sets out how https://costumerusuk.com uses and protects any information that you give https://costumerusuk.com when you use this website.

    https://costumerusuk.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

    https://costumerusuk.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10/04/2021.

    What we collect

    We may collect the following information:
    • name and job title
    • contact information including email address
    • demographic information such as postcode,
    • preferences and interests
    • other information relevant to customer surveys and/or offers

    What we do with your information:

    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
    • Internal record keeping.
    • We may use the information to improve our products and services.
    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
    • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

    Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    In accordance with the Data Protection Act 1998, the personal information which you give us such as name, address, phone number, email address and credit card details is used solely for the purpose of processing your order and to provide you with the best possible service. Credit Card details will only be requested in the case of telephone orders.

    For your total security, all our online payments are processed by Lloyds. Costumes R Us does not see or have access to your card details at any time.

    Lloyds have achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCIDSS), and adhere to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.

    All the information we collect will be held securely and will not be disclosed to third parties. It is also not our policy to send marketing or unsolicited emails to our customers at any time. We ask for your contact telephone number and email address so that we can contact you if necessary about your order. This would only be if we wanted to verify details of your order, if we were out of stock of items you had ordered and wished to discuss alternatives, or to confirm delivery details. Please rest assured when entering our checkout you are on a secure website.

    How we use cookies

    A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    Links to other websites

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    Controlling your personal information

    You may choose to restrict the collection or use of your personal information in the following ways:
    • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
    • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us to Costume R Us, 31 Castle Lane West, Bournemouth, Dorset BH9 3LH or emailing us to sales@costumerusuk.com

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

    You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to COSTUME R US, 31 Castle Lane West, Bournemouth Dorset BH9 3LH.

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

    Cookies

    A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    Costumes R Us

    Search our wide variety of themed costumes today and find your perfect outfit!